What is Pallas?
Pallas is the one AI that works across your entire business — not a chatbot bolted onto a single feature. Because every app in Timer writes to one shared memory, Pallas sees the whole picture: it remembers Tuesday's meeting when it surfaces Wednesday's invoice, drafts the follow-up, updates the deal, and books the next call — across every function, without being re-prompted.
The difference
Most AI assistants forget the moment the chat ends. Pallas writes what matters back to your shared memory, so context carries from one day — and one function — to the next.
What Pallas can do
Works on your memory
Reads and writes the shared memory every app feeds — people, meetings, deals, files
Across every function
Book a meeting, create a task, draft an invoice, update a deal — from one place
Just ask
Open Pallas from any page and ask in plain language — it already has your context
You stay in control
Pallas proposes, you approve. Structural human oversight is built in, not optional
The Control Center
The Pallas page is your AI command center with three main tabs:
Training Tab
Teach Pallas everything it needs to know to represent you:
- Documents: Upload PDFs, docs, or text files with your content (service descriptions, pricing, policies)
- FAQs: Add common questions and your preferred answers
- Knowledge Base: Create articles on topics Pallas should know
- Website Scraping: Import content directly from your website
Training Quality
Higher quality training data = better responses. Be specific and provide examples of ideal answers.
Personality Tab
Define how Pallas communicates on your behalf:
- Tone: Professional, Friendly, Casual, or Custom
- Communication Style: Formal, Conversational, Technical, etc.
- Name: What Pallas calls itself (e.g., "Hi, I'm Sarah's AI assistant")
- Greeting: Custom welcome message for conversations
- Boundaries: Topics Pallas should avoid or redirect
Preferences Tab
Configure Pallas's behavior and capabilities:
- Language: Primary language for responses
- Response Length: Brief, Standard, or Detailed
- Booking Integration: Allow Pallas to suggest booking times
- Escalation Rules: When to hand off to you
- Working Hours: When Pallas should be active
PM Balance (Pallas Messages)
Your PM balance shows how many AI-powered messages you have remaining. Messages are consumed when:
Chat Messages
Each message you send to Pallas uses 1 PM
Guest Interactions
Pallas responses to guests on your booking page
Automations
AI-powered flow actions and auto-responses
Running Low?
Upgrade your subscription or purchase additional PM credits from Settings > Subscription.
Using Pallas Chat
The chat feature lets you interact with Pallas directly:
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1
Open Chat
Click the chat icon in the top bar or navigate to the Chat page to start a conversation.
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2
Ask Questions
Test how Pallas responds to common questions your guests might ask.
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3
Get Assistance
Ask Pallas to help with tasks like drafting emails, summarizing meetings, or brainstorming.
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4
Refine Training
If Pallas's response isn't quite right, use it as feedback to improve your training data.
The Dynamic Island
The Dynamic Island in the top bar gives you quick access to Pallas features:
- PM Balance: See your remaining message credits at a glance
- Chat: Quick access to open a new chat with Pallas
- History: View your recent conversations
- Status: See if Pallas is active and trained
Training Best Practices
Start with FAQs: Add your 10 most common questions with detailed answers first.
Be specific: Vague training leads to vague responses. Provide concrete examples.
Include pricing: If you want Pallas to discuss costs, include your pricing structure.
Set boundaries: Tell Pallas what NOT to discuss (competitors, legal advice, etc.).
Test regularly: Chat with Pallas as if you were a guest to find gaps in training.
Pallas on Your Booking Page
When enabled, Pallas can interact with guests on your public booking page:
Answer Questions
Help guests understand your services before booking
Suggest Times
Recommend meeting types based on guest needs
Build Trust
Provide instant, helpful responses 24/7
Qualify Leads
Gather information before meetings
Frequently Asked Questions
How do I get more PM credits?
PM credits are included with your subscription. You can upgrade your plan for more monthly credits, or purchase additional credits from Settings > Subscription.
Can Pallas book meetings for guests?
Pallas can guide guests to the right meeting type and encourage them to book, but the actual booking is done by the guest through your booking page for security reasons.
What file types can I upload for training?
Pallas accepts PDF, DOC, DOCX, TXT, and MD files. For best results, use clean, well-formatted documents.
How long does training take?
Training is nearly instant for FAQs and small documents. Larger documents may take a few minutes to process.
Can I have multiple Pilots?
Currently, each Timer account has one Pallas. You can customize it for different contexts using personality settings.
Is my training data secure?
Yes. Your training data is encrypted and never shared. Pallas only uses your data to respond to your guests and conversations.
Privacy & Data
Your Pallas data is handled with care:
Encrypted Storage
All training data is encrypted at rest and in transit.
Your Data Only
Pallas only learns from data you provide - never from other users.
Delete Anytime
Remove training data or reset Pallas completely from settings.